Clear, Fair, and Reliable After-Sales Support
This policy explains the warranty coverage, return conditions, refund procedures, and information required to process your request.
12-Month Warranty
Products purchased from our official website are covered by a 12-month limited warranty from the date of purchase.
30-Day Return Request
Non-quality-related return requests must be submitted by email within 30 days after delivery.
Email-Based Support
All return and refund requests must be submitted by email with the required order and product information.
Return, Refund, and Warranty Conditions
Please review the following conditions carefully before submitting a return or refund request.
Warranty Coverage
All products purchased from our official website, www.universalthrough.com, are covered by a 12-month free warranty from the date of purchase.
Products purchased from other websites, stores, distributors, or third-party sellers are not covered under this website warranty.
Refund Amount
If a discount, coupon, or promotional offer was applied to the original purchase, the maximum refundable amount will be limited to the amount actually paid.
Non-Quality-Related Returns
- Submit a return request by email within 30 days of delivery. The email must include:
- *The purchaser's full name.
- *Clear photos or videos showing the condition of the product and its original packaging.
- The product must be returned in its original, unused, and unopened condition. Products that have been opened, installed, used, damaged, or altered may not be accepted.
- Return shipping charges, customs fees, and other related costs are the responsibility of the buyer. Cash on delivery or freight-collect returns are not accepted.
- Once the returned product has been received and inspected, the approved refund will normally be processed within 7 business days.
Quality-Related Claims
- Submit a refund or warranty request by email with:
- *The purchaser's full name.
- *A clear description of the defect or malfunction.
- *Photos or videos clearly showing the reported issue.
- If requested, the product must be returned to us for inspection and assessment.
- No refund will be provided if a product reported as defective is inspected by the Universal Through Quality Control Center and confirmed to be functioning normally.
- Following assessment, Universal Through may provide a refund, replacement, or reissue at its discretion, depending on the nature of the confirmed issue.
Important Notes
- All return, refund, and warranty requests must be submitted by email and include all required supporting information.
- Please use the following email subject format.
- Universal Through reserves the right to make the final determination regarding the interpretation and application of these terms.
Return + Model Number + Purchaser's NameRefund + Model Number + Purchaser's NameNeed Help with a Return or Warranty Request?
Contact our team with your order details, product model, and supporting photos or videos. We will review your request and provide the appropriate next steps.